JAROD — PROFESSIONALS

General Terms of Service

Services

Diagnosis, configuration, installation, governance, documentation, support and maintenance as per the quote and the service level agreed.

Scope

Users, volumes, deadlines, tools, models, remote access, human interventions and availability levels are defined in the contract. Any service outside the scope requires additional agreement.

Responsibilities and Security

The client designates its representatives, authorises access and remains the decision-maker. Liabilities, backups, reversibility, confidentiality, intellectual property and service levels are specified in the quote and the contract.